n8n Template – Virtual Agent for WhatsApp

Responds to voice messages, text, and automatically schedules appointments

Overview

The n8n Template – Virtual Agent for WhatsApp is a preconfigured workflow that allows businesses and entrepreneurs to integrate an intelligent virtual assistant directly into their WhatsApp Business channel.
The agent responds in real time to both text messages and voice notes, and also handles automatic appointment scheduling by connecting to your preferred calendar (Google Calendar, Outlook, or others).

It is designed to deliver a modern, fast, and personalized customer experience, leveraging the power of Artificial Intelligence and the flexibility of n8n.

Main Features

✅ Text and Voice Responses:
The agent interprets both written messages and voice notes, providing natural and context-aware replies.

✅ Automatic Appointment Scheduling:
Direct integration with Google Calendar, Outlook, or a CRM — confirming and reminding clients of their appointments automatically.

✅ Multilingual Support:
Can be configured to respond in Spanish, English, or other languages.

✅ AI Integration:
Compatible with OpenAI, Anthropic, or Google Gemini for advanced conversational responses.

✅ FAQ Management:
Instant responses to frequently asked questions like schedules, prices, or location.

✅ Human Escalation:
Automatically routes the conversation to a human agent when required.

✅ Dashboard & Reporting:
Visual interface to track interaction metrics, conversions, and confirmed appointments.

🚀 Benefits

• 24/7 Availability: Your business responds day and night without human dependence.

• Faster and More Efficient Service: Reduces response times and improves customer satisfaction.

• Process Automation: Centralizes inquiries, confirmations, and reminders in a single flow.

• Scalability: Handles 10, 100, or even 1,000 daily conversations seamlessly.

• Reduced Operational Costs: Less workload for human teams, higher productivity.

🔌 Common Integrations

• WhatsApp Business API (Twilio, 360Dialog, Gupshup, or other CPaaS providers)

• Google Calendar / Microsoft Outlook

• AI Platforms: OpenAI (ChatGPT), Anthropic, Google Gemini

• Other Channels: Telegram, Email, Webhooks

🎯 Use Cases

• Clinics and medical offices that need automated appointment confirmations and reminders.

• Beauty salons and spas scheduling services via WhatsApp.

• Service-based businesses that want to filter and respond to leads in real time.

• Companies seeking a 24/7 virtual sales agent.

📌 In Summary

This template transforms your WhatsApp into an intelligent virtual assistant — capable of listening, replying, and managing your business schedule automatically.